Our services include day/night care, companionship, respite & emergency care in your home
Support at home:
Our services are all tailored specifically to each service user’s requirements and after a thorough review; a care plancan be created to meet their specific needs.
‘Home support service’; is the terminology we use for our domestic services which includes assisting with general household tasks. This includes:
Washing and ironing
Shopping for food and other household essentials
Maintain the home environment
A personal care package is used for our service users who require that further assistance in daily living. Personal care includes:
Prompting to take medication
Assistance with getting in and out of bed
Assistance with getting dressed and undressed
Assistance with going to the bathroom
Additional Support Services:
Befriending support with personal care
Attending appointments such as doctors, dentist, hairdressers
Respite for family and friends
Budgeting and banking; including the assisting with paying bills
To make people’s lives better every day, through care and companionship
Our Initial Process
When arranging your care package, we follow a well organised process to ensure that you receive a truly tailor made and high quality care service.
Our specialist Care Co-ordinator team receives your homecare enquiry. We will discuss your specific care requirements with you and get to know your preferences. We will provide information on the services that are available to you, outline the costs and give you some company information and how we operate.
We will arrange for a member of our care co-ordinator/management team to visit you and carry out a comprehensive care assessment of your care needs, including a risk assessment to ensure your safety. Following this visit, a fully completed care package will be offered with the total cost for the service.
We will finalise your care plan with you and your family, making sure you are happy with every aspect of your care package.
We will identify a suitable support worker to support you with your care plan and arrange for you to meet them prior to the service commencing to ensure that all of your needs are met. If any additional training is required by our staff to support your care package, we will arrange for our staff to undertake further training and development to meet your needs.