It enriches those who receive, without making poorer those who give. It takes but a moment, but the memory of it sometimes lasts forever. None is so rich or mighty that he can get along without it, and none is so poor but that he can be made rich by it. A SMILE creates happiness in the home, fosters good will in business, and is the countersign of friendship. It brings rest to the weary, cheer to the discouraged, sunshine to the sad, and it is nature’s best antidote for trouble. Yet it cannot be bought, begged, borrowed, or stolen, for it is something that is of no value to anyone until it is given away. Some people are too tired to give you a SMILE.  Give them one of yours, as none needs a SMILE so much as he who has no more to give.

The post A Smile appeared first on Careline.

T: 0141 423 4689

e: hello@carelinehomesupport.co.uk

The post Communicating with Dementia- 12 Helpful Hints appeared first on Careline.

The beginning of our company stem through the experiences and drive of both partners, James and Carol Imrie, who have started and built the organization from the foundations of a franchise. However, after 5 years of operating under the franchise, the partners decided that it was time to break-away and take full control to enable them to go in the direction that was best for the clients, staff and the company overall. Our first base of operations was out of a small office deep in the southside of Glasgow. After breaking off from the franchise, the partners decided it was time to expand, which followed a move in premises, to enable plans for a larger management team to go ahead. The result of moving to a larger premises in 2003 is where we still base our head office today.

 The interests in the care sector stemmed from Carol and her years as a nurse, along with James’ passion for customer service through his other enterprise, Imrie Fruit. Carol qualified as a registered nurse In 1980 and then worked as a district nursing sister until she started a family with James. These combined interests brought about the decision for James and Carol to look into another venture and it was Carol’s suggestion after discovering a niche in the market, in particular care at home. This then led to the franchisee in Community Careline Services.

After the business broke away from the franchiser and became its own entity, the name still remained, which was the case until 2013. The partners and our valued and missed care manager at the time, Janet Cumine felt that the name was too generic and tied with the franchise and wanted to fully establish our own identity.

The post How We Started appeared first on Careline.

It is with great pleasure to deliver our 2019 newsletter. In this letter, I would like to mention certain achievements along with special mentions. I would also like to take this opportunity to wish that you all have a ‘holly jolly Christmas and happy new year.’

Best wishes,

Carol Imrie

Partner

Key Changes for 2019

We have some key changes in the company from 2019 that we would like to bring to all your attention.

• Management Team- The company has undergone some huge changes within our management team as both the care manager and assistant care manager have left onto pastures new. This has allowed for us to promote several staff internally as follows and whom will be your first point of contact:
  Care Manager- Carol Imrie, temporarily until someone is appointed to this position.
  Glasgow- Carol Downie (Senior Care Coordinator), Jennifer Henderson (Training & Development Officer), Lynne Gibson (Care Coordinator).
  Falkirk- Arleen Paterson (Senior Care Coordinator)
• Service Times- First and foremost, we would like to thank you all for your patience and perseverance with our service times, as we know these can unexpectedly change from time to time due to unforeseen circumstances. The company is undergoing some changes in service shift times in order us for us to shorten the days for our staff, meaning we have had to provide some of you with a mix of different carers at times. We realise that this is not ideal in terms of continuity, however it has been necessary for us to take these steps.
• New local authority partnership- We are now working in partnership with West Lothian Council and due to open our area office in Bathgate within the coming months. This is an exciting opportunity for us, and we are looking forward to seeing how this will develop.

Training & Staff Development

Our company continues to invest more into training and staff development. Our in-house course enables all of our staff to be able to deliver the highest standards of care at home. As you may be aware it is now a legal requirement that all carers must be registered with the SSSC and all of our staff who are obligated to be registered are now registered. The registration means that a registered workforce will provide public confidence in social services by promoting and ensuring higher standards of conduct and practice amongst social service workers.

Care Inspectorate 19’

The visit by the Care Inspectorate took place in April this year. It can take place at any time and can involve clients and staff by asking them to complete questionnaires and meeting the inspector to discuss their own experiences of Careline Home Support. If you took part in the inspection this time we would like to thank you for your participation, we know your time is valuable and we really appreciate time taking for this out with services and work. The comments and feedback we receive prove invaluable in helping us improve our services and operations as a company. To view the inspectorate report, you can access the Care Inspectorate website at: www.careinspectiorate.com, or alternatively we can provide the grades to you if required.

Winter months

During the winter months, we all tend to forget with heating being cranked up, and this can make ourselves become dehydrated, extremely sleepy amongst other problems, which comes with other issues, so we would like to remind you all to remain cautious both at home and while out and about and stay safe.

Employee of the month

We would like to remind you all about the nominations for our employee of the month award. This is currently two awards under our Glasgow and Falkirk branch, which will soon be rolled out into three. The award goes out for our nominated carers for the month and we ask that you either call in or email our senior care coordinators:

Carol.downie@carelinehomesupport.com

Arleen.paterson@carelinehomesupport.com

The post Winter Newsletter 19’ appeared first on Careline.